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Whether you have a question about a product, delivery, your order or simply need expert advice, our friendly team is ready to assist.

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Need an update on your order?    Our support team is here for you.

Product Advice Advice Advice

Not sure which mattress or bed is right for you?  We'll help you choose the perfect option.

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MATTRESSRUS

FREQUENTLY ASKED QUESTIONS

My order hasn't arrived yet. Where is it?

All MATTRESSRUS products are typically manufactured and delivered within 5–7 working days. Once your order is dispatched, you will receive an update. If you need help, please contact our team.

Do you deliver all over the UK?

Yes, we offer delivery across the UK. If you are unsure about your location, please contact us before placing your order.

Do you deliver on public holidays?

Deliveries are usually made on working days only. Public holiday deliveries may be limited depending on availability.

Is next-day delivery available on all orders?

As most of our products are made to order, next-day delivery is not available. We aim to deliver within 5–7 working days.

Do I need to be there to sign for delivery?

Yes, we recommend someone is available to receive the delivery, especially for larger items such as beds and mattresses.

Can I customize my bed?

Yes, we specialize in bespoke, made-to-measure beds. You can customize size, fabric, storage, headboard height and more. For fully custom designs, please contact our specialist team.

Can I choose different fabrics and colors?

Yes, once you select a fabric, color options will be available for you to choose from.

How can I contact you?

You can contact us via WhatsApp, the contact form on our website, or by email. Our specialists are available to assist you.

MATTRESSRUS

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